Terms of Service
Bellator Pestis SMS Notifications
Last Updated: September 11, 2026
1. Service Description
Bellator Pestis ("we," "us," "our") provides automated SMS text message notifications regarding your scheduled pest control service appointments and service updates. Messages are sent by Twilio, Inc. on our behalf using your mobile phone number.
2. Service Area
This SMS notification service is available to customers in Washington State only.
3. Message Frequency
You can expect 2–4 text messages per month, including:
Service reminders (3 days and 1 day before appointment)
En-route notifications (operator is on the way)
Service completion confirmations
Actual frequency varies based on your service agreement and appointment schedule.
4. Consent & Opt-In
By opting in via text message (text BP to 12345) or by providing verbal consent to our operator, you affirmatively consent to receive automated SMS notifications. Affirmative consent is required before any messages are sent.
5. Opt-Out Instructions
You may unsubscribe at any time:
Reply STOP to any message to opt out of all notifications
You will receive one final confirmation text
To re-enable notifications, contact us directly at bellatorpestis@gmail.com
For help, reply HELP to any message
6. Message & Data Rates
Standard message and data rates apply according to your mobile carrier's plan. Bellator Pestis is not responsible for any charges from your wireless carrier. Contact your carrier for details about your plan's message and data rates.
7. Privacy & Data Protection
Your phone number and personal information are used solely to deliver service notifications and are kept confidential. For details on how we handle your information, see our Privacy Policy at www.bellatorpestis.com/privacy.
8. Liability Limitation
The SMS notification service is provided "as is." Bellator Pestis's total liability under these Terms shall not exceed $100. We are not liable for:
Messages that fail to deliver due to carrier issues, network outages, or device problems
Delays in message delivery
Loss or corruption of message content
Any indirect, incidental, or consequential damages
Missed appointments due to failed or delayed notifications
9. Disclaimer
While we make reasonable efforts to send timely notifications, we do not guarantee delivery or receipt of any message. For critical appointment changes, contact us directly at bellatorpestis@gmail.com or (360) 539-9980.
10. Changes to This Agreement
We may update these Terms at any time. Your continued use of the SMS notification service following any changes constitutes your acceptance of the revised Terms.
11. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts in Clallam County, Washington.
12. Contact Us
Questions about these Terms or the SMS notification service?
Email: bellatorpestis@gmail.com
Phone: (360) 539-9980
Privacy Policy
Bellator Pestis
Last Updated: September 11, 2026
1. Introduction
Bellator Pestis ("we," "us," "our," "Company") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your personal data.
This policy applies to our pest control services, customer accounts, and SMS notification service.
2. Information We Collect
2.1 Information You Provide
When you request our services or communicate with us, we collect:
Name, phone number, email address
Service address and billing address
Service history and preferences
Payment information (processed securely through Stripe)
Photos and notes from service visits
Appointment preferences and scheduling information
2.2 SMS Notification Data
If you opt in to receive SMS notifications, we collect and store:
Your phone number
Consent records (when, how, and by whom consent was obtained)
Message delivery status
Your responses (e.g., STOP commands)
Message and data rates may apply according to your mobile carrier's plan.
Frequency: You can expect 2–4 text messages per month, depending on your appointment schedule.
2.3 Automatic Information
When you use our web app or website, we automatically collect:
Device type and operating system
Browser information
Pages visited and time spent
IP address
3. How We Use Your Information
We use the information we collect for these purposes:
Service Delivery: Scheduling appointments, performing pest control services, and generating service reports
Communication: Sending appointment reminders, service updates, and SMS notifications (with your consent)
Billing: Processing payments and generating invoices
Compliance: Maintaining service records required by Washington State regulations (RCW 17.21) for seven years
Improvement: Understanding service patterns and improving our operations
Legal: Defending against claims, enforcing agreements, and complying with law
4. Consent & SMS Opt-In
We collect and record your consent before sending any SMS notifications. Consent records include:
The date and time you opted in
The method (verbal, text keyword, paper form)
Who obtained consent (if verbal)
Any notes or context
These records are kept as evidence of your affirmative consent and may be provided to Twilio or carriers in response to compliance inquiries.
5. Third Parties & Data Sharing
We do not share your mobile number with third parties except as necessary to deliver SMS notifications through Twilio. Your phone number is not sold, rented, or disclosed to anyone else.
We do not sell or rent your personal information. We share information only with:
Twilio, Inc.: Your phone number and message content are shared with Twilio to deliver SMS notifications on our behalf
Stripe: Payment information is processed through Stripe (governed by Stripe's privacy policy)
Google Calendar: Appointment information is synced with Google Calendar to manage scheduling
Gmail: Service reports are sent via Gmail SMTP
Legal Requirements: We may disclose information if required by law, court order, or government request
6. Data Retention
We retain your information as follows:
Service Records & Photos: Seven years (required by Washington State pest control regulations)
SMS Consent Records: Seven years (for compliance audits and carrier inquiries)
SMS Messages: Stored in Twilio's system per Twilio's retention policy (typically 7 days for message content)
Account Information: Retained as long as your account is active, plus seven years for compliance
Automatic Data (logs, analytics): Typically retained for 30 days
7. Your Rights & Choices
7.1 SMS Opt-Out
You can stop receiving SMS messages at any time by replying STOP to any text message. You may also contact us directly to opt out.
7.2 Data Access & Deletion
You may request access to the personal information we hold about you or request deletion of your account. Requests for deletion may be limited by our legal obligations to retain service records for seven years under Washington State regulations.
7.3 How to Exercise Your Rights
To access, correct, or request deletion of your information, contact us at:
Email: bellatorpestis@gmail.com
Phone: (360) 539-9980
8. Security
We implement reasonable security measures to protect your personal information, including:
Encrypted storage for sensitive data (passwords, payment info)
Secure transmission via HTTPS
Access controls limiting who can view customer data
Regular security reviews
However, no security system is completely impenetrable. We cannot guarantee absolute security of your information.
9. Washington Privacy Laws
Bellator Pestis complies with Washington State privacy and data protection requirements, including:
Pest Control Records: RCW 17.21 requires maintenance of service records for seven years
Consumer Privacy: Washington's consumer protection laws (RCW 19.86)
10. Children
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy at any time. Changes are effective when posted. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices:
Email: bellatorpestis@gmail.com
Phone: (360) 539-9980
You may also contact us to make a complaint about our handling of your personal information.